Seasons Greetings...

The other day I was browsing through my social media and technology news websites trying to stay on top of the latest trends and whatnot when I came across an interesting article on Mashable talking about using Social Media to plan your Thanksgiving, which completely intrigued me. The article lists multiple websites that were ready to help plan the perfect menu, send out e-vites, let guests check off what they'd like to bring, craft ideas, TV listings and more. Without this article, I probably would never have found any of the links, suggestions or tips because I don't have time to search for ways to make my life easier... that would be too easy!

This also got me thinking (and hoping) about what types of suggestions tech and social media sites are going to have for the holidays since Hanukkah and Christmas are right around the corner. I know I want to use websites like Groupon, LivingSocial and even Twitter to find suggestions and ideas, but do you think there's going to be a how-to guide for finding cheap but fantastic holiday gifts? I'm hoping so, and because of that am definitely going to try to find the best deals and suggestions via social media and I hope you do to. From one-day deals to social media exclusive discounts, I'm on the lookout this winter to find the best gifts with the help of all these social media outlets... Will it work out? Find out soon.

Just Because You're Doing It, Doesn't Mean You're Doing It Well...

I know that I'm a big believer that all companies need to start getting into the social media world and testing it out. Customers are searching for you on Facebook and Twitter, and if you aren't there, they'll find someone else who is. Also, who wouldn't want to know what's being said about their companies... just because a customer isn't willing to make a comment to you directly, doesn't mean they aren't making it at all and if you can't capture what they're saying quickly enough, the damage will be done.

Now, just because you jump in and start a Facebook Page or a Twitter, doesn't mean you're doing it right. If you aren't willing to try out different methods, experiment with a variety of ideas, or engage with your customers on both positive and negative feedback, you're going to have problems.

One of the most frustrating things to deal with just may be customer feedback and how a company chooses to interact with them. I recently had a horrible experience with a hotel, where they EVENTUALLY responded to my complaint via twitter after I had made one to the hostess, but neither made a difference in my outcome and no one actually helped me. My angry tweets may have done more damage than they realized, as I conversed with my followers about what was going on, where I was, and why I was upset. All their tweet managed to do was confirm they didn't actually care about what was said online, or know what they were doing.

So, when you decide to move your company online, remember that customer service is just as important there as it is in your store or hotel. Customer service is everything.

Is Your Company As Social As They Should Be?

                          

 All brands know the importance of marketing and advertising, which is why they pour MILLIONS upon MILLIONS into their advertisements, strategies, and methods needed to analyze the effectiveness. What they don’t seem to quite grasp yet is the importance of not only incorporating social media into their plans, but that they need to be paying more attention to it.

In a recent Advertising Age article, it discussed the fact that brands FACEBOOKS alone drive more activity and engagement than the website they had previously created. It’s not only driving more page views, but Facebook likes, comments, and more click-throughs to the articles, blogs and photos posted on those websites.

Marketing and advertising strategies need to be able to shift as quickly as possible, especially when all of their consumers are embracing social media via Facebook, Twitter, Foursquare and more. Just because these sites don’t offer the types of analytics a company may be searching for, it is much more worthy of the time and money flowing through these departments to get in the social media game even if they can’t measure it as effectively as some other engagements.

Consumers of all sorts are on social media… that’s a fact. Most likely, they are the consumers that you’ve been targeting all along. Most consumers seem to be more heavily influenced by peers and followers on Facebook and Twitter when asking an opinion about a product, which is why it should concern companies who aren’t effectively monitoring the answers. 

Why not invest as much time and money into a medium where you’re consumers already exist, and see what possibilities could arise?  

Traveling Just Got Easier... And Trickier At The Same Time?

Have you gone on a vacation recently? Was it to a new, exotic location or was it the same cottage on a coast you’ve been visiting since you were young? Nowadays there is a plethora of methods to help decide on where you vacation should be, how much it could cost, what you should pack… but is it helpful?

With the increasing use of technology and social media in particular to advertise a vacation, what resources should you embrace and which should you forget about while planning for vacations?

One of the best ways to avoid vacation information overload is to pick a destination with friends or family and decide what kind of vacation you’re looking for before you head out there to search for a deal. Next, pick a few favorite travel agent/company twitters and facebooks and research what they are currently offering, what they’ve offered in the past, and if any of it is relevant to you and your family.

Try interacting with relevant facebooks, twitters, and websites to create a relationship with these agents, companies and hotels. You never know what type of deal you may score due to your social media participation, and interacting with your future vacation destinations will keep you informed about all upcoming events and other information you may need to know.

"Advertising is based on one thing... Happiness." - Don Draper

Don Draper had it right when he said "Advertising is based on one thing... Happiness." He might have lost some of us when he continued explaining what happiness means to him, but he's right about the fact that advertising is largely based on one thing- emotions.

Behavioral Economics… it sounds like it has nothing to do with the business world, but instead seems to be some crazy mixture between psychology and math, right? Not exactly… Behavioral Economics is becoming more and more relevant every day, thanks to smarter consumers who have an infinite number of choices to make every day. Not only do consumers have more choices than ever, but with the popularity of social media sites such as Twitter and Facebook, they have thousands of opinions they can search through and listen to as well.

Market research today is studying purchase intent and what consumers want – but they don’t study the reason someone DOESN’T buy something or suddenly changes their mind. Emotions, opinions and peer pressure greatly influence modern-day consumers, and it’s time to start researching how and why this happens. Agencies and marketers need to start thinking more outside of the box to solve this problem, because although you may be working for a Fortune 500 brand, your brand is not as powerful as it was 10 years ago.

A great example comes from a recent Advertising Age article, who discusses marketing focuses for gym memberships. Traditional focus groups have found more people say they would go to the gym if it were closer, if there was free babysitting, or less expensive… But gyms have catered to these needs and don’t see any changes. What agencies need to do is think more outside of the box. One great new idea Advertising Age brought up was charging people for NOT coming to the gym- how revolutionary is that?! Think about it, how much worse would you feel about not going to the gym that is near free as long as you attend as many days as you say you will? Now, this idea may not be the most profitable, but it really gets the juices flowing and makes you wonder what else is possible.

Thus, advertising agencies may hire the best and the brightest in their classes, but if you don’t truly understand who your consumers are and why they purchase the way they do- aren’t you missing the point?

Attaching Digital Content In Places You'd Never Expect...

If you haven’t heard of the latest and possibly greatest in the social media world… then you need to check out Yes the company name and website may seem slightly dirty, but the company creates barcodes that you can “stick” anywhere. A few major corporations (such as Pepsi) have faith in Stickybits and it might just be the next big thing in social media.

I understand the idea of scanning barcodes with an iPhone or android may seem pointless… But I can see where they’re trying to go with this. Pepsi is going to attach fun “bits and stories” to their barcodes on all Pepsi products, allowing consumers to read fun facts and stories about their products, as well as the ability to attach their own.

This whole idea could also revolutionize the health industry, as well as the food industry. Think about this: You’re walking through the grocery store trying to find a quick snack. You’re faced with 18 different choices of crackers, and want to figure out which ones taste the best, are overall the best for you, best price, etc… Instead of trying to make an educated guess all by your lonesome, you can scan the barcode and see what other people have to say about this. No, I do not recommend this while shopping for your entire list of things, but for certain products it could be really helpful to those corporations who choose to embrace this early on.

Another unique, yet highly innovative use of these are for business cards (pic). You can create a simple business card on the website and they print a barcode on the back of it. What could you use this for? Well, since the website allows you to attach anything to these codes, it’s easy to attach resumes, cover letters, previous work examples, websites to the code. Instead of handing over all of these documents, all a recruiter or acquaintance needs is a small card and the rest of your documents are already there.

Even though this company is still in the beginning stages, I will definitely keep my eye on them and see how they progress and morph into their next stage. Innovators surely need to keep an eye on this company, as well as think a step ahead for what they would like to do with such a company.

Trending Now: Mobile Health

Think of any health topic you have ever had a question about... Diabetes? Dieting? Sleep apnea? We've all heard "there's an app for that" one too many times, but thanks to mobile health, there are tons of developers out there creating websites iPhone apps, Droid apps, smartphone compatible websites based on each health or medical question you may have.

Over the past few months I have had the pleasure of working with a mobile health company who is focusing on creating useful and helpful mobile apps for their customers and clients. I knew little about the mhealth world before I began working with them, and quickly found that mhealth can be a very general term for a wide variety of services and information. The mhealth community consists of all sorts of characters, such as doctors, health care practitioners, and those working directly in the medical community as well as advertising agencies, interactive agencies and marketers trying to find their place in the mobile health world.

Over the past few months I have read numerous articles about the possibilities, barriers, risks, and goals of all mobile health voices and can tell that this is the newest hot trend and industry to look out for. There are SO MANY ways that mobile health can go, and so many ways it can be developed. The ideas are endless and it has the possibility to lower health care costs, increase patient/doctor trust and interactivity, and spread information about prevention throughout the US, as well as the world.

Mobile health is definitely a topic to keep up on because the industry is literally changing every few weeks. There is always someone pushing the limits, going further than the last innovative idea.

Here are some fantastic resources to catch up on Mobile Health:






www.mobihealthnews.com
www.healthcareitnews.com
www.unfoundation.org/global-issues
www.imedicalapps.com

So, check them out and follow mobile health news and trends if they interest you because I can guarantee that in the next few years, even the next few months, mobile health will be taking the world and industry by storm.